Daraz Pele Privacy Policy — How We Protect Your Information

The Daraz Pele platform (https://darazpele.com) takes your privacy seriously. This Privacy Policy explains what information we collect, why we collect it, and how it is used. By using any Daraz Pele service, you automatically agree to this Privacy Policy.

This policy applies to the Daraz Pele website, mobile app (where applicable), and all digital services. It operates alongside our Terms & Conditions. In the event of any conflict, this Privacy Policy takes precedence.

• This policy applies solely to data handling in connection with Daraz Pele's services.
• Once you access any third-party link or service, that service's own privacy policy will apply.
• Use of this platform is strictly prohibited if you are under 18 years of age.
• If you have any questions about this policy, please contact us at support@darazpele.com.

Daraz Pele collects two types of information — what you provide directly, and what is collected automatically while you use the platform. We only collect information that is necessary to operate our services effectively.

Daraz Pele uses your information solely to operate and improve the platform's services. Your data is never used for commercial purposes — we do not sell it or share it with third parties for advertising.

In accordance with your privacy policy, Daraz Pele uses data for the following purposes only — each use has a specific reason, and your data is never used for anything beyond what is stated.

• For account creation, verification, and management.
• For processing deposits, withdrawals, and payments.
• To provide customer support and technical assistance.
• To prevent fraud, money laundering, and illegal activity.
• For monitoring compliance with our Responsible Gaming policy.
• To improve platform performance and security.
• To meet legal and regulatory obligations.
• For managing promotional offers and bonuses (subject to your consent).

Daraz Pele does not generally share your personal information with any third party. However, in limited circumstances, for legitimate reasons and with the utmost care, specific data may be shared with specific parties.

Whenever data is shared with a third party, that party is contractually bound to uphold Daraz Pele's privacy standards. We never sell your information for financial gain.

• Payment Processor: bKash, Nagad, Rocket — only the information necessary to complete payments.
• Identity Verification Service: Authorized verification body for the KYC process.
• Law Enforcement: In response to a valid court order or government investigation.
• Technology Service Provider: Server hosting and cybersecurity — governed by strict confidentiality agreements.
• Audit Body: Limited financial information as required by regulatory authorities.

Daraz Pele uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser that help enhance your browsing experience.

We use three types of cookies — essential cookies required to operate the platform, functional cookies that remember your preferences, and analytics cookies that help us improve our services.

• Essential Cookies: Login sessions, security tokens — cannot be disabled.
• Functional Cookies: Language preferences, display settings — can be disabled from your browser.
• Analytics Cookies: Page views, click patterns — anonymous data, opt-out available.
• You can delete or block cookies at any time from your browser settings.
• Disabling cookies may limit certain features of the platform.

Daraz Pele retains your data only for as long as necessary. All data is stored on secure servers while your account is active. After your account is closed, data is deleted once the specified retention period has elapsed.

However, certain data must be retained for a defined period due to legal obligations. For example, financial transaction records are typically kept for five to seven years under anti-money laundering laws and tax regulations.

• Active account data: retained until the account is closed.
• Financial transaction records: up to 7 years (legal obligation).
• KYC verification documents: 5 years after account closure.
• Customer service communication logs: 2 years.
• Analytics & cookies data: up to 13 months.

Daraz Pele believes you own your data. That's why we give you full control over your information. To exercise any of the rights below, contact our support team — we will act within 30 business days.

• Right to Know: You may request to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain conditions.
• Right to Restrict Processing: You may request that we stop using your information for specific purposes.
• Right to Portability: You may request a copy of your data in a standard, portable format.
• Right to Object: You may object to the processing of your data for specific purposes.
• Right to Withdraw Marketing Consent: You can opt out of marketing emails or SMS at any time.

Daraz Pele strictly prohibits the use of the platform by anyone under the age of 18. We do not knowingly collect personal information from minors. Age verification is mandatory at registration, and additional checks are carried out in any cases of doubt.

If a parent or guardian believes their child under 18 has created an account on Daraz Pele, please contact support@darazpele.com immediately. We will promptly close the account and delete all associated data.

Daraz Pele may update this Privacy Policy as needed. When changes are made, the updated date at the top of this page will be revised, and you will be notified via your registered email or SMS.

For significant changes, we will display a notice on the platform. Continued use of the platform after the updated policy is published will be considered acceptance of the new terms. If you do not agree with the new policy, please close your account and withdraw your balance.

• Minor changes (spelling corrections, clarity improvements) may be made without notice.
• You will be notified at least 7 days before any significant changes take effect.
• Previous versions may be provided upon request.
• The latest version will always be available on this page.

For any questions, concerns, or complaints about this Privacy Policy, please contact us directly. We typically respond within 24 to 48 hours. All privacy-related requests are handled with the highest priority.

• When submitting a complaint by email, please include your account ID and a brief description of the issue.
• Requests for data deletion or correction will be processed within 30 business days.
• Complex requests may take additional time, but we will keep you updated throughout the process.
• If you are not satisfied with our response, you may file a complaint with the relevant regulatory authority.