Daraz Pele Terms & Conditions — Please Read Before Using the Service

By accessing or using the Daraz Pele platform (hereinafter referred to as the "Platform"), you confirm that you have fully read, understood, and agreed to these Terms & Conditions. If you do not agree with any part of these terms, please refrain from using the Platform.

Daraz Pele is an online entertainment and betting platform operated for adult users in Bangladesh. You must be at least 18 years of age and reside in a jurisdiction where online betting is legally permitted in order to use the platform.

• These Terms & Conditions were prepared in Bangla, and the Bangla version shall be considered the definitive text.
• Daraz Pele reserves the right to modify these Terms & Conditions, in part or in full, at any time.
• Continued use of the platform after updated terms are published will be considered acceptance of those new terms.
• These Terms & Conditions are supplementary to Daraz Pele's Privacy Policy and Responsible Gaming Policy.
• If any term is unclear, please reach out to our support team.

To create an account on Daraz Pele, you must provide accurate and complete information in the registration form. Daraz Pele reserves the right to suspend any account registered with false or misleading details. Each individual is permitted to hold only one account.

During registration, you must provide your real name, an active mobile number, and your date of birth. Daraz Pele may request a national ID or other government-issued document for identity verification. Withdrawal privileges may be restricted until verification is complete.

• You must be at least 18 years old to register — this is a non-negotiable requirement.
• Multiple accounts on the same device, IP address, or payment method are not permitted.
• Keeping your account password and login credentials confidential is your own responsibility.
• If you notice any suspicious activity on your account, contact Daraz Pele Support immediately.
• Allowing third parties to access or use your account is strictly prohibited.
• Please contact us before opening a corporate or institutional account.

Deposits on Daraz Pele can be made via bKash, Nagad, and Rocket. All transactions must be made from a payment account registered in your own name. Use of third-party payment accounts may result in the transaction being cancelled and the account suspended.

Withdrawal requests are typically processed within 24 to 72 hours. This may take longer if verification is ongoing or if a transaction appears unusual. Daraz Pele may request supporting documents for additional verification.

• Minimum deposit amounts and withdrawal limits are available on the platform's payments page.
• Bonus balances cannot be withdrawn directly — the wagering requirement must be met first.
• Any transaction suspected of money laundering may be frozen and investigated.
• Daraz Pele is not responsible for failed deposit transactions — please contact your payment provider directly.
• Withdrawals will only be sent to the same payment method used for the original deposit.

Daraz Pele regularly offers welcome bonuses, deposit bonuses, free bets, and special promotional offers. Each bonus comes with specific terms, which are clearly stated on the respective offer's details page. Please read these terms carefully before claiming any bonus.

Once a bonus is credited, the bonus balance and any winnings derived from it cannot be withdrawn until the specified Wagering Requirement is met. Welcome bonus wagering requirements typically range from 30x to 40x, though this may vary by offer.

• Using the same bonus offer more than once is prohibited.
• Bonus validity is generally between 7 and 30 days — any unused bonus will be automatically cancelled once the period expires.
• If bonus abuse is confirmed, the bonus and any associated winnings will be forfeited.
• Each bonus offer may specify a list of eligible games or betting markets.
• Daraz Pele reserves the right to modify or cancel any promotion at any time.
• Loyalty points program terms apply separately.

All games and events on Daraz Pele are governed by their specific rules. Once a bet is placed, it cannot be cancelled unless the event is officially voided by Daraz Pele. If incorrect odds are displayed due to a technical error, Daraz Pele reserves the right to void the affected bets.

For Sports Betting, if a match is abandoned or postponed, the outcome of the bet will be determined in accordance with Daraz Pele's rules. Live betting relies on real-time data — Daraz Pele is not responsible for any bets missed due to connectivity issues.

• Minimum and maximum bet amounts are set individually for each game.
• Arbitrage betting — placing bets on both sides of the same event — is prohibited.
• Betting using match-fixing arrangements or insider information is strictly prohibited.
• Jackpot game outcomes are determined by a certified random number generator.
• The house edge for casino games is listed on each game's information page.

Certain activities are strictly prohibited on the Daraz Pele platform. Anyone found engaging in such activities will have their account permanently closed and all balances may be forfeited. Legal action may also be taken where necessary.

• Opening or operating multiple accounts.
• Placing bets using bots, automation software, or artificial intelligence.
• Exploiting platform vulnerabilities or bugs to gain an unfair advantage.
• Registering with a false identity or using someone else's information.
• Engaging in money laundering or transactions involving illegal funds.
• Harassing or defrauding other users.
• Attempting to hack or gain unauthorized access to any part of the platform.
• Exploiting the system through bonus hunting or coordinated betting groups.

Daraz Pele reserves the right to temporarily suspend or permanently close any account at any time, without prior notice. Grounds include: violation of terms, security risks, verification failure, or unusual activity.

If an account is closed for reasons other than a violation, the user will be given the opportunity to withdraw any valid balance. However, if the account is closed due to a breach of terms, all remaining balances may be forfeited.

• Users may also request account closure at any time.
• Self-exclusion is available under our responsible gaming features.
• To recover a closed account, please contact our support team.
• Anyone whose account has been permanently closed may not open a new account.

Daraz Pele strives to deliver the highest quality service; however, it is not liable for unavoidable technical issues, server downtime, or third-party service failures. Financial claims arising from such circumstances will not be accepted.

Betting is a high-risk activity. Daraz Pele is not liable for any financial losses incurred through betting. Users bet at their own discretion and at their own risk.

• Daraz Pele is not liable for missed bets resulting from internet connectivity issues.
• No compensation will be provided for service disruptions caused by natural disasters or other force majeure events.
• Daraz Pele is not liable for failures caused by third-party payment systems.
• Scheduled maintenance may occasionally take the platform offline for service improvements.

Daraz Pele believes betting is a form of entertainment, not a source of income. We encourage all users to play responsibly and never bet beyond their financial means.

Our platform offers daily deposit limits, betting limits, and self-exclusion options. If you feel that betting is having a negative impact on your life, please contact us immediately.

• It is the responsibility of parents and guardians to prevent anyone under 18 from accessing the platform.
• If you notice signs of problem gambling, please seek professional help.
• Once self-exclusion is active, the account cannot be reopened before the specified period ends.
• Use your account settings or contact our support team to set your limits.

Daraz Pele reserves the right to amend, add to, or remove any part of these Terms & Conditions at any time. Users will be notified of significant changes via their registered email or SMS.

Updated terms take effect from the date of publication. Continued use of the platform after any changes will be deemed acceptance of the revised terms.

• The date of the latest update will always be displayed at the top of this page.
• Previous versions are retained on file and can be requested if needed.
• If you do not agree to the updated terms, close your account and withdraw any available balance.

If you have any questions or complaints regarding these Terms & Conditions, please contact our support team. We typically respond within 24 hours. All disputes will first be addressed through direct dialogue.

If a dispute cannot be resolved through discussion, the decision of Daraz Pele's management will be considered final. For legal disputes, the applicable law and jurisdiction will be determined by Daraz Pele.

• When submitting a complaint, please include your account ID and full transaction details.
• Live chat support is available seven days a week, from 9 AM to 11 PM.
• Complaints submitted by email will receive a response within 24 to 48 hours.